Compliance document

As a commercial service platform for enterprise users, this platform has formulated three core compliance documents, namely the “User Service Agreement”, “Platform Transaction Rules” and “After-sales Service Standards”, to standardize the operation order of the platform, clarify the rights and obligations between the platform and users, and ensure transaction security and after-sales service quality. This website’s instructions aim to help users quickly understand the core content, applicable scenarios and key precautions of each document. Before using the services of this platform, users should carefully read and fully understand the complete content of the three documents. By using the services of this platform, users are deemed to have agreed to be bound by the three documents.

I.《User Service Agreement》

The “User Service Agreement” is the fundamental legal document for establishing a service relationship between this platform and its users. It covers core terms such as service provision, rights and obligations, agreement modification and termination, and serves as the fundamental guideline for the cooperation between both parties. The core content is explained as follows:

(1).Agreement Subjects and Service Scope

1. Subject Definition: The two parties to the agreement are the operating entity of “this platform” and the “user” (i.e., the enterprise entity that registers and uses the services of this platform). The user must confirm that they have legal business operation qualifications and are capable of independently bearing civil legal liability.
2. Service Content: Clearly define the core services provided by this platform to users, including but not limited to product information display, business inquiry matching, order matching, transaction process support, after-sales service coordination and other commercial services; At the same time, clarify the boundaries of the platform’s services, that is, the platform only provides service support for the two parties involved in the transaction and does not directly participate in commercial transactions between users.

(2). Core Rights and Obligations of Users

1. Core rights: Users have the right to browse product information, initiate inquiries, participate in transactions, enjoy after-sales services provided by the platform, and make suggestions or complaints about the platform’s services on the platform. You have the right to request the platform to keep confidential the user information collected (for details, see the “Privacy Policy”).
2. Core Obligations: Users are required to provide true, accurate and complete enterprise information (such as business license, unified social credit code, etc.) and business contact materials; Properly keep your platform account and password, and be responsible for all operations under your account. Comply with laws, regulations and relevant rules of the platform. Do not use the platform to engage in false transactions, commercial fraud, infringement of others’ intellectual property rights or other illegal, non-compliant or unethical business behaviors. Fulfill transaction obligations as agreed to ensure the smooth completion of transactions.

(3). Core Rights and Obligations of the Platform

1. Core rights: The platform has the right to review users’ qualifications and the information they post, and handle any non-compliant information or behavior (such as deleting information, suspending accounts, etc.). The right to revise the terms of the agreement as needed for business purposes (revisions will be made public as agreed); We have the right to collect and use users’ relevant information within the scope permitted by laws and regulations to ensure the safe operation of the platform.
2. Core obligations: The platform must provide users with a stable and secure service system to ensure their normal use of the platform’s services. The collected user information must be strictly protected and must not be disclosed or misused without authorization. Timely handle users’ reasonable demands (such as inquiries, complaints, dispute mediation, etc.); Maintain the trading order of the platform fairly and impartially and safeguard the legitimate rights and interests of users.

(4) .Effectiveness, modification and Termination of the Agreement

1. Effective conditions: The agreement shall come into effect upon the user’s completion of platform registration or the first use of the platform services, and shall be legally binding on both parties.
2. Clause Modification: The platform may revise the agreement in accordance with updates to laws and regulations, adjustments to business models, and other circumstances. The revised agreement will be publicly displayed through announcements on the platform’s homepage, pop-up Windows on user accounts, etc. The display period shall be no less than 7 natural days, and it will come into effect after the end of the display period. If users do not agree with the revised terms, they should immediately stop using the platform services and cancel their accounts.
3. Termination of the Agreement: Users may proactively apply to cancel their accounts and terminate the agreement. When a user has committed serious violations, breached the core obligations of the agreement and refuses to correct the behavior, the platform has the right to terminate the agreement and suspend or cancel the user’s account. After the termination of the agreement, both parties shall fulfill subsequent settlement obligations (such as settling outstanding accounts and handling unfinished transactions, etc.).

II. 《Platform Trading Rules》

The “Platform Trading Rules” focus on regulating the entire process of transactions within the platform (from inquiries, quotations to placing orders, payments, performance, and completion), clarifying the operational norms, responsibility divisions, and dispute resolution methods for both parties involved in the transaction. They are the core rules to ensure the smooth progress of transactions. The core content is explained as follows:

(1). Transaction Conditions and Qualification Requirements

1. Scope of Application: This rule applies to all commercial transactions initiated and completed on this platform, including common transaction types such as spot transactions and customized product transactions.
2. Qualification Review: Before participating in platform transactions, users must complete enterprise qualification certification (submit materials such as business licenses and power of attorney) to ensure they have the corresponding transaction capabilities (such as the purchasing party having the payment ability and the supplier having the performance ability). The platform reserves the right to conduct random checks on users’ qualifications. Users who do not meet the qualifications or have false information are prohibited from participating in transactions.

(2). Rules for the entire transaction process

1. Inquiry and Quotation stage: Users can initiate procurement inquiries to suppliers through the “Inquiry” function on the platform. The content of the inquiry should clearly state core requirements such as product name, specification, quantity, and delivery time. After receiving the inquiry, the supplier should provide a clear quotation within the agreed time limit (usually 24 to 48 hours). The quotation should include key information such as the unit price of the product, the minimum order quantity, the delivery cycle, the payment method, and the bearing of freight charges. The validity period of the quotation shall be clearly marked by the supplier. During the validity period, the quotation shall not be changed at will. After the expiration of the validity period, the quotation will automatically become invalid.
2. Order placement and confirmation stage: After the purchaser confirms the quotation, an order can be generated through the “Order Placement” function on the platform. The order information should be consistent with the quotation content. After the order is generated, the purchaser must confirm the order within the agreed time limit (usually 24 hours). Once the supplier receives the confirmation, the order officially takes effect. If there are errors in the order information, both parties may negotiate to modify it, but the change can only be made after confirmation by the other party.
3. Payment and Performance stage: The purchaser shall make the payment in accordance with the agreed payment method in the order (such as telegraphic transfer, letter of credit, advance payment + balance, etc.) and within the specified period. If the payment is not made on time, the order will automatically become invalid. If it causes losses to the supplier, the purchaser shall bear the corresponding responsibility. After receiving the payment, the supplier shall fulfill the delivery obligation in accordance with the agreed delivery time, delivery location and mode of transportation in the order, and at the same time provide the purchaser with the waybill number, packing list and other performance certificates. During the performance of the contract, if there is a situation where the goods cannot be delivered on time, the supplier shall notify the purchaser at least 3 working days in advance and negotiate a solution.
4. Acceptance and Completion stage: After receiving the goods, the purchaser shall complete the acceptance within the agreed time limit (usually 3 to 7 working days, customized products can be agreed upon separately). The acceptance criteria shall be based on the product specifications and quality requirements stipulated in the order. If the acceptance is qualified, the purchaser shall confirm “Transaction completed” on the platform. In case of quality issues or non-compliance with specifications, immediate feedback should be provided to the supplier and the platform, and the confirmation of “transaction completion” should be suspended.

(3). Prohibited Trading Activities and Liability for Breach of Contract

1. Prohibited behaviors: Users are strictly prohibited from conducting false transactions on the platform (such as placing orders without genuine transaction intentions, order rigging), commercial fraud (such as suppliers providing counterfeit or substandard products, purchasers maliciously delaying payment), maliciously lowering or raising prices, and disclosing the other party’s business secrets (such as quotations, order information), etc.
2. Liability for Breach of Contract: If the purchaser fails to make payment on time, it shall pay a penalty as agreed (usually a certain percentage of the overdue amount per day). If the supplier fails to deliver the goods on time, provides substandard products or refuses to fulfill the contract, it shall bear the responsibilities of returning goods, exchanging goods and compensating for losses, etc. If a transaction cannot be completed due to the breach of contract by one party, the breaching party shall compensate the non-breaching party for its direct losses (such as freight charges, inspection fees, etc.).

(4). Dispute resolution in transactions

In the event of any dispute arising during the transaction, both parties shall first resolve it through friendly consultation. If the negotiation fails, you may apply to the platform for mediation. The platform will conduct a fair mediation based on the order information, performance vouchers and other materials. If the mediation fails to reach an agreement, both parties may file a lawsuit with the people’s court having jurisdiction in the location of the platform as agreed, or submit the case to the agreed arbitration institution for arbitration.

III.《After-sales Service Specifications》

The “After-sales Service Specifications” clearly define the scope, service standards, handling procedures and responsibility division of after-sales services provided by this platform and its suppliers to the purchasers. It focuses on addressing common after-sales needs in transactions such as product quality issues, returns and exchanges, and repairs, to safeguard the legitimate rights and interests of the purchasers. The core content is explained as follows:

(1). Scope and Duration of after-sales service

1. Scope of application: This specification is applicable to after-sales demands arising from reasons such as product quality issues, non-compliance with specifications, and transportation damage during platform transactions. It is not applicable to problems caused by the purchaser’s own reasons (such as misordering, using beyond the scope of use, or human damage).
2. Service period: The after-sales service period is clearly stipulated based on the product type, usually six months after the product is accepted as qualified (i.e., the “warranty period”). The warranty period for customized products and products for special industries (such as industrial equipment) can be separately agreed upon by both parties and must be clearly marked in the order.

(2). Core after-sales Service Types and processes

1. Quality issue handling: If the purchaser discovers any quality issues with the product during the warranty period, they should immediately submit an after-sales application to the supplier and provide proof materials such as product photos and test reports. After receiving the application, the supplier shall respond within 3 working days and verify the situation of the problem. If it is verified that the issue is of quality quality, the supplier shall provide solutions such as return, exchange and repair. The specific methods shall be determined through mutual consultation by both parties, and the relevant costs (such as freight and repair fees) shall be borne by the supplier.
2. Return and Exchange Service: The purchaser may apply for a return or exchange only if the following conditions are met: (1) The product has quality issues or the specifications do not match the order; (2) Return/exchange applications should be made within the warranty period. (3) The product has not been used or damaged, and its packaging is intact (except for customized products); Return and exchange process: The purchaser submits an application → the supplier confirms → The purchaser returns the goods → The supplier inspects → refund/exchange is processed. The refund for the returned goods should be made within 7 working days after the supplier’s acceptance of the goods, and the exchange should be completed within 15 working days after acceptance.
3. Maintenance and technical support services: For products requiring maintenance (such as industrial equipment and customized products), the supplier shall provide free maintenance services (within the warranty period), or charge reasonable maintenance fees as agreed (outside the warranty period). Meanwhile, the supplier should provide necessary technical support (such as online installation guidance for the product, usage training, troubleshooting, etc.) to ensure the normal use of the product by the purchaser.

(3). Division of After-sales Service Responsibilities

1. Supplier’s Responsibility: The supplier is the main responsible entity for after-sales service. They must provide after-sales service in accordance with this specification and the order agreement, and must not refuse, delay or perfunctorily respond to users’ reasonable after-sales demands. If the supplier fails to fulfill its after-sales service obligations, the platform reserves the right to intervene and handle the situation, including but not limited to deducting the deposit, suspending the account, and terminating the cooperation.
2. Purchaser’s Responsibilities: When applying for after-sales service, the purchaser must provide true and complete supporting materials and cooperate with the supplier to verify the issues. When returning the goods, they should be properly packaged to prevent secondary damage to the goods. If product problems arise due to the purchaser’s own reasons (such as misoperation or human damage), or if the supplier fails to cooperate with after-sales service as agreed, the supplier has the right to refuse to provide after-sales service.
3. Platform Responsibility: The platform is responsible for supervising the suppliers to fulfill their after-sales service obligations, accepting after-sales complaints from the purchasers, and mediating after-sales disputes. If the supplier is unable to fulfill its after-sales obligations, the platform may assist the purchaser in holding them accountable or provide corresponding compensation to the purchaser in accordance with the platform’s guarantee policies (such as the deposit system).

(4). Dispute resolution after sale

In case of disputes arising during the after-sales process, both parties shall first negotiate to resolve them. If the negotiation fails, the purchaser may submit an after-sales complaint to the platform. The platform will mediate based on materials such as order information, product inspection reports, and after-sales communication records. If mediation fails, both parties may resolve the issue through litigation or arbitration in accordance with the provisions of the “User Service Agreement”.

IV. Explanation of Core Document Association

1. Level of validity: The “User Service Agreement” is a fundamental agreement, while the “Platform Transaction Rules” and “After-sales Service Standards” are supplements to the “User Service Agreement”. The three have the same legal effect and jointly regulate the rights and obligations of the platform and users. In the event of any conflict among the terms of the three parties, the core provisions of the “User Service Agreement” shall prevail, and the conflicting parts may be revised through negotiation.
2. Applicable Synergy: When users utilize the platform services, they must simultaneously abide by the stipulations of three documents (for instance, when participating in transactions, they need to comply with the qualification requirements stipulated in the “User Service Agreement” and the process norms stipulated in the “Platform Transaction Rules”; when enjoying after-sales services, they must comply with the relevant requirements stipulated in the “After-sales Service Standards”). When the platform handles users’ violations and transaction disputes, it will make judgments based on the agreements in the three documents.
3. Revision Synchronization: The revisions of the three documents will be simultaneously publicized to ensure there are no conflicts among the terms. If a user does not agree with the revised content of any document, they should immediately stop using the platform service; otherwise, it will be regarded as consent to all revised documents.

Guangzhou Yiyan Machinery Equipment Co., LTD

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